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Focused is an online clinic specialising in adult ADHD.

• Book a video appointment with an ADHD clinician to get a specialist assessment.
• Get a confirmed diagnosis from our clinician panel if they conclude that you have ADHD.
• Receive prescriptions for your recommended treatment, alongside ongoing clinical support.

We understand that getting diagnosed with ADHD can be long, stressful, and expensive. So we simplified that process. We’ll provide you with a streamlined, low-cost and hassle-free consultation followed by—if you’re diagnosed with ADHD—prescriptions for treatment.

But our support doesn’t end with treatment. We’ll stay in touch, sending you regular updates and advice, with a direct line to our clinician, who’ll check in with you to make sure your treatment is working well for you.

Our Clinical Lead is Ms Danielle Mulligan, she has more than 10 years of experience in mental health, and a strong background and understanding in treating and managing ADHD.

Our Clinical Prescriber is Mr Shehzad Malik, who’s an Independent Pharmacy Prescriber. His GPhC number is 2081173 and you can find his registration details here.

And our wider medical team include:

• Dr Daniel Atkinson, Clinical Director
• Ms Sanjeda Chowdhury, Clinical Support
• Mr Craig Marsh, Clinical Support

They provide us with their expertise on all things medical, and help make sure we’re providing safe and effective care.

Yes. Focused is regulated by the Care Quality Commission (CQC), and the pharmacy we work with is registered with the General Pharmaceutical Council (GPhC).

It starts with the pre-assessment. Answer a few questions online about your health, mindset and feelings.

Then, we’ll ask you to provide contact details for someone who knows about you and your developmental history, and we’ll ask them to complete a short questionnaire about you too. Usually this is a parent or family member, but it can be someone outside of your family as long as they’ve known you since birth, and know info about your mother’s pregnancy.

Once we have this questionnaire back, we’ll let you know if we think a video consultation is right for you, and invite you to book an online appointment.

You can then choose an appointment slot from our calendar.

When it’s time for your appointment, you can connect with our clinician by hitting the meeting link in the confirmation email we’ll send you.

Appointments are usually at least 90 minutes and may go on for longer, so we recommend keeping this in mind when booking your slot.

It’s an online form that should only take a few minutes.

You’ll be asked some questions about your ADHD symptoms, which help us to know if a further consultation is going to be worth your time. We’ll also ask you a few questions about your health, like whether you’re taking any medications at the moment, or have any allergies or pre-existing medical conditions.

After this, we’ll ask you to provide contact details for someone to answer a few questions about you and your developmental history. This can be a parent or relative, or a family friend – they just need to have known you since birth, and know information about your mother’s pregnancy with you.

Once we have these questionnaires back, our clinician will review your info and invite you to make a video appointment if they think it’s right for you.

Yes. After our clinician has reviewed the info in your pre-assessment, they’ll invite you to book a video consultation. You’ll then get to choose an available slot from our calendar.

We generally have slots available within 1-2 working days, but you can book further in advance if you prefer. You’ve got the option to rearrange your appointment if something comes up in the meantime.

If our clinician reviews your pre-assessment info but doesn’t think a consultation will help you, you won’t be invited to book an appointment, and we’ll refund your consultation fee.

Our clinician will go through any points raised in your pre-assessment with you, and discuss these in more detail. They’ll also talk to you about your ADHD symptoms in more depth, to get an idea of how these are affecting your daily life, and explore whether these could be the result of ADHD.

Even though it’s a specialist appointment, it’s important to remember that it’s not an interview or a test. The consultation will be more like an informal chat, and although our clinician will ask you questions, you’ll also have the chance to ask them questions too.

You may get an indication of your diagnosis towards the end of your appointment with the clinician, and what course of treatment or therapy (if any) they’re planning to recommend.

But this may not be the case for everyone. Sometimes, the clinician may need to evaluate your case further to come to a decision on a diagnosis, and let you know after your appointment has finished.

After they have reached a diagnosis, you’ll get an email letting you know about any recommendations they’ve made. Shortly after your appointment has finished, you’ll also be able to access your consultation report in your Focused account.

You may be told during your consultation call with our clinician. But in some cases our clinician might need to do some further evaluation after your consultation has finished.

If you don’t get a decision during your call, you’ll normally be told within 1-5 working days after completing your consultation. If for some reason we expect it to take longer than this, we’ll let you know.

Yes. You’ve got the option to rearrange your appointment if the time you originally chose no longer works for you.

We do ask that you give us as much notice as possible if you have to cancel or reschedule. We’ll send you appointment reminders the day before, and a few hours before your appointment is scheduled to start. In these reminders, you’ll have the option to cancel or rebook.

We recommend being at home because it makes the video consultation easier for most people.

But you don’t have to be. If you take the call somewhere else, just make sure you’re in a place:

• that’s quiet and private;
• where you’re able to talk and unlikely to be disturbed; and:
• with a healthy internet connection.

The consultation is over a video call, so the device you use needs to have a camera.

Our clinician will stay on the call for a while longer and, if you’re able to recover your connection, the consultation will carry on from where you left off.

If after a few minutes it looks like you won’t be coming back to the call, our clinician will usually leave the call and send you a message, asking you to let them know if you’re able to connect again within the appointment slot. If you can, just let them know and you should be able to jump back on the call with them.

If you can’t recover the call within the appointment slot for any reason, let us know as soon as possible by sending us a message or an email, and we’ll try to arrange a convenient time for the rest of your appointment to take place.

We try to keep cancellations to an absolute minimum. But, unfortunately, on some occasions our clinician may need to cancel your appointment due to unforeseen circumstances.

When this happens, you’ll be invited to rebook for a later time or date. As before, you’ll be able to choose an available slot from our calendar that suits you.

When our clinician confirms your diagnosis, you’ll get an email to let you know.

If our clinician thinks a treatment may be able to help you, they’ll propose a prescription for you. Because starting ADHD medication can be a significant and life-changing decision, we generally advise that you take a day or two to consider this recommendation before accepting it.

If you decide to accept the clinician’s recommendation, you’ll then be asked to pay for your treatment and your prescription will be forwarded to a UK-based dispensing pharmacy. Your medication should then reach you by secure delivery within five working days.

If you’re getting treatment from us for ADHD, we’ll go a lot further than just renewing your prescriptions.

Aftercare with us includes:

• regular check-ins to see how your medication is working out for you
• access to our clinicians through your account, where you can ask them any questions you have over direct message, any time you like
• and invitations to join online group therapy sessions (coming soon).

Our service is evolving all the time, and we’re always looking for ways to give our patients more value. So if you have a suggestion about something you’d like to see added to our aftercare, let us know, and we can explore it.

You’ve got the option to discuss what the doctor has offered further over a chat. If you want to discuss the possibility of another treatment, you’ll have the chance to do this by sending them a message through your account.

We may not be able to offer an alternative, if the treatment that’s been recommended has been settled on by our clinician for a particular reason.

We know starting ADHD treatment is often a significant, life-changing decision. So when we offer you a treatment, there’s no rush to accept it. From the point your prescription is proposed by our clinician, the offer stays valid for 30 days, so you’ve got plenty of time to think about it.

We’ll let you know by email if the clinician comes to the decision not to diagnose you with ADHD, and give you some guidance on what to do if you still feel like you need support.

In these cases, it’s usually a good idea to arrange an appointment with your GP so they can refer you to a specialist, who can explore your symptoms with you and other potential causes.

You can contact the clinician any time by signing in to your Focused account and hitting the ‘chat’ icon. This will take you to your message centre where you can ask them any questions you need to.

When it’s time for you to have a medication review with our clinician over a call, we’ll contact you to let you know, and invite you to book an appointment.

For safety reasons, you won’t be able to choose your own treatment. Any prescription issued through Focused has to be suggested by our ADHD clinician. This means you can’t choose your own medication or request a specific one when beginning treatment.

Many ADHD treatments are controlled drugs, and your use of them needs to be ‘titrated’ (started on a low dose and gradually increased) and monitored closely. Controlled drugs tend to have a higher risk than non-controlled drugs of serious side effects, so your medical profile (any pre-existing conditions you have, family history, and other medications you’re using) needs to be factored into the ADHD treatment you use. Our ADHD clinician will carefully consider this when proposing and agreeing on a prescription for you.

Yes, but they may not always accept a private diagnosis. To issue treatment, an NHS doctor may specifically request that an assessment be made via an NHS referral.

We’ll keep your NHS doctor informed throughout your assessment anyway, and tell them about any treatment we recommend for you.

After 12 months, you may be able to switch your prescription for ADHD treatment with us to your NHS GP. However, not all NHS doctors will accept an ADHD diagnosis made privately, and so may ask you to go through a referral with them to get NHS-subsidised treatment.

For more information, please see our Shared Care Policy.

No, but we’ve made it really easy to remember to request a renewal each month.

We’ll ask you to confirm each renewal before we send it to the partner pharmacy, and a few days before you’re due to run out we’ll send you a reminder. To get a new month’s supply of treatment, all you need to do is check your treatment details and confirm by pressing a button.

All of our ADHD clinicians are registered healthcare professionals licensed to practice in mental health.

Our Clinical Lead Danielle Mulligan is a qualified Nurse Practitioner specialising in ADHD, having worked in mental health services throughout the NHS. She’s registered with the Nursing and Midwifery Council (NMC).

Our supporting clinicians are GPs and pharmacists, again all licensed to practice in the UK, and registered either with the General Medical Council (GMC) or General Pharmaceutical Council (GPhC).

You can find more info about Danielle and our supporting clinicians on our medical team page.

If you accept the recommendation from our ADHD clinician for treatment, you’ll typically receive three month’s worth of prescriptions, before you’ll be invited to have a treatment (medical) review with the clinician to review your prescription.

Once your medical review is complete, you’ll be able to carry on receiving prescriptions until your next review is due (normally after 12 months).

Please note that repeat treatments aren’t ‘automatic’ – when your next supply of medicine is due, we’ll send you an email asking you to confirm that you’d like this to be sent. It’s just a couple of presses of a button to make sure you still need it.

We’ll contact you during your treatment to see how it’s working for you. After 2-3 months, you’ll be asked to answer a couple of questions online, to help our clinician see if you might benefit from changes to your treatment plan.

In some cases, we might invite you to a follow-up video consultation after 3 months with the clinician to review your medication. But most of the time, a follow-up video call will happen once you’re established on treatment, after around 12 months.

This appointment should only last for around 30 minutes or less, and enable you and the clinician to discuss how your treatment is working, whether there are any issues with it, and if any changes to your treatment might benefit you. At this appointment, the clinician will be able to review and renew your prescription, so you can continue to receive your treatment.

When we send you a reminder to book a follow-up appointment, it’s best to do it as early as you can. This helps us to ensure you get your next delivery of medication on time, and that your treatment isn’t interrupted.

It’s important to let our clinician know as soon as possible if your health changes in any way during your treatment. Examples of this might be:

• if you’ve been diagnosed with a new medical condition (other than ADHD)
• if you’ve started using an additional treatment
• or if you’re due to have surgery.

You can let us know about this by signing in to your Focused account and updating your medical profile. Once you’ve updated your info and saved your changes, our clinician will review anything new against your current treatment, and contact you if they need to discuss anything further.

Sometimes, our clinician may need to make adjustments to your treatment to accommodate any changes in your health.

Currently we’re only available in the UK. This means that we can only consult with and diagnose people who reside in the United Kingdom, and our partner pharmacy can only ship ADHD treatment to UK addresses.

But we do have plans to expand into new countries. If you’re based outside the UK, we recommend signing up to our newsletter and following us on social media, and you’ll receive all the latest news and updates (including where we’re expanding to and when).

Our partner pharmacy is a registered NHS pharmacy, and can dispense treatments issued by NHS practitioners. However, in addition to any levy you may need to pay (if you’re not entitled to free treatment), there may be a charge for shipping costs. If you have an NHS prescription for ADHD treatment and want our partner pharmacy to dispense it for you, please contact our customer care team by email.

If you have a private prescription from a separate provider (other than Focused) we recommend going to a pharmacy in person.

The consultation fee covers the cost of your 90-minute (or more) video consultation with our ADHD clinician, as well as the cost of the rest of your assessment beyond this (retrospective reviewing of your consultation by the clinician, reviewing any additional info such as supporting documents or reports from employers, and recommending a treatment where applicable).

The consultation fee is refundable if you take the pre-assessment form, but aren’t invited to a video consultation. But if you are invited to book a consultation, after this, the fee cannot be refunded.

You’ll pay the consultation fee after completing our online pre-assessment form. Your case will then be reviewed by the clinician once your payment has been confirmed, and you’ll be invited to book an appointment if the clinician thinks it will benefit you.

If our clinician doesn’t invite you to book a video consultation, you’ll be refunded.

The price of all of our prescriptions is the same: £189 per month.

This price also includes the cost of your treatment being dispensed at our partner pharmacy, tracked and signed for delivery, medication review and aftercare from our qualified clinicians. So we won’t ever surprise you with any additional costs – the price you see is the price you pay.

Before we charge you for your repeat prescription, we’ll also always ask you to confirm you still need it first – so you shouldn’t ever pay any costs that you don’t expect.

If your payment fails for any reason when trying to book your assessment, you’ll usually see an error message on the screen asking you to try again with a different card. In some cases, we’ll email you to let you know if there’s been a problem with your payment and you need to try again. We won’t be able to move forward with your assessment until your payment has been made.

If your payment fails when paying for treatment (for example if your card has expired or there aren’t enough cleared funds available) you’ll receive an email from us asking you to try again or with a different card. Again, we won’t be able to move forward with your prescription until your payment has been made.

No. Any follow-up appointments are included as part of your treatment price, so you don’t need to pay extra for them.

The initial medication review you have after 2-3 months may not need a follow-up video consultation – most of the time, we’ll ask you to complete an online questionnaire.

But sometimes, we may ask you to join a 30 minute video call as part of your 3 month medication review (for example if there are extra questions the clinician needs to ask).

The majority of people will have a follow-up video call after being established on their treatment at 12 months.

In some cases, yes. If you pay for a video consultation but aren’t invited to one because our clinician doesn’t think one will benefit you, your consultation fee will be fully refunded.

If your video consultation is cancelled by us, we’ll ask you to book an alternative date and time. But if a suitable alternative isn’t available, you may be able to request a refund.

Unfortunately, we can’t refund your video consultation fee after your consultation has taken place, or if you don’t attend a scheduled appointment, or fail to let us know that you can’t attend an appointment at least 24 hours beforehand.

It’s highly unlikely that you’ll be able to claim back the cost of your assessment, diagnosis or treatment through the NHS, because we’re a private healthcare provider.

You may be able to claim back the cost of care we provide if you have a private health insurance plan that covers it – but we can’t advise you on this. For more info, we recommend asking your private health insurer.

Yes. Your health info is only viewed by our clinical team, so everything you tell us is confidential. You can read more in our privacy policy.

Because we’re a health provider, we’re required by law to hold on to some of your data for a certain period of time.

Usually, it’s at least 13 years after you last received treatment or advice from us (or 25 years if you were pregnant at the time). This is for safety reasons. So if, for example, something was later learned about a treatment you took that you should know about, we’ll be able to contact you to let you know.

In order to provide you with a service and a treatment, your information will need to be shared with members of our team, such as our clinical team, prescribers, customer service team, and members of our parent company, Webcare Group, which manages the website and other operations.

Some of your info may also need to be shared with selected third parties, such as our partner pharmacy, in order to keep you safe and provide you with good quality service.

We don’t share any information beyond what is necessary to provide you with adequate care or comply with legal or regulatory requirements. For more info on this, please see our privacy policy.